سياسة الاسترجاع

At Veno Stone, customer satisfaction and product quality are our highest priorities.

Due to the nature of our products, including quartz slabs, marble, and natural stone materials, orders are often manufactured, processed, or prepared according to specific customer requirements. Therefore, returns and refunds are generally not accepted once production, processing, or shipment has commenced.

Customers are encouraged to inspect all products upon delivery. Any claims regarding manufacturing defects, shipping damage, or discrepancies in the delivered order must be reported in writing within 48 hours of receipt.

If a product is confirmed to have a manufacturing defect or has been damaged during transportation, Veno Stone will review the claim and may, at its sole discretion, provide a replacement, repair, or appropriate compensation.

Custom-cut, fabricated, special-order, or personalized products are non-refundable and non-returnable.

For any concerns regarding an order, customers may contact our support team for assistance and resolution